Last updated: 7 October 2026
Your 14-day right to cancel
Under the UK Consumer Contracts Regulations (and the equivalent EU rules), you can cancel a course or bundle within 14 days of buying it and get a full refund, as long as you haven’t started the course.
When the right to cancel ends
Our courses are digital content that you can use straight away. At checkout you ask us to give you immediate access and confirm that you understand your right to cancel ends once you start. You “start” a course when you open a lesson, take a quiz or download course materials.
For a bundle, the right to cancel ends for each course once you start that course. You can still cancel the courses in the bundle you haven’t started, within the 14 days, for a refund of the share of the bundle price that covers them.
How to cancel
Email admin@tecskills.co.uk from the address on your account, with the course name and your payment reference (you’ll find it under Payments in your student portal). You can use the model cancellation form below, but you don’t have to.
How you’ll be refunded
We refund you within 14 days of receiving your cancellation, to the card or wallet you paid with. We don’t charge a fee for refunds. Your access to the cancelled course ends when the refund is made.
If something goes wrong
Whether or not you have started, if a course is faulty, isn’t as described or we can’t provide it, tell us. We’ll fix it, or give you a full or partial refund. This is in addition to your legal rights.
Corporate training
Cancellation terms for corporate and team training are set out in each proposal or contract.
Model cancellation form
To Teck Skills Technology Systems, admin@tecskills.co.uk:
I hereby give notice that I cancel my contract for the following course: [course name], bought on [date], payment reference [reference].
Name: [your name] · Email on account: [your email] · Date: [today’s date]
Contact us
Questions about this page? Email admin@tecskills.co.uk, call +44 7729 868140 or send us a message.